Electronic Cigarette Suppliers is a family business, based in Pietermaritzburg. It is a part of the holding company Dersal Contracts, led by Derek Robson and ably assisted by his wife Sally. When and if needed their son Clinton helps on a part time basis.

Please note that due to diversification and the general downscaling of Dersal Contracts, we de-registered as VAT vendors. We do not claim VAT and we do not add VAT to our products. This is no longer legally necessary.

Our trading figures and sales are vetted by our accounts consultant, Brian A’Hern of A’Hern & Associates operating from Pietermaritzburg. He is a registered tax practitioner and deals with SARS on our behalf.

The family has been involved in small business and internet marketing for several years. They run a string of websites and blogs on various topics, under the Dersalsites brand. Derek writes articles for several article directories.

Derek has been involved with many businesses over the years and has experience in engineering, sales and marketing, production processes and management, amongst others. After a serious neck injury and subsequent surgery, he was no longer able to pursue these careers and turned to internet marketing instead.

Sally has always been a part of Derek’s business and oversees receive and dispatch functions and general admin within the business. She is also responsible for packing of parcels and getting them to the relevant shipping companies. Clinton is a qualified personal trainer and gym instructor, but is employed by a pump company. He helps his parents in his spare time.

We also run online businesses dealing in survival products, pet mobility products, supplements and health products. Although based in Pietermaritzburg, these are internet businesses and so we can supply the whole of South Africa.  See our websites here: http://www.thesurvivalist.co.za or here: http://thesurvivalist.co.za and http://www.dersalmobility.co.za or here: http://dersalmobility.co.za

For more about us, see our History.

Mission
Electronic Cigarette Suppliers is an online sales business founded on 3rd December 2009, part of Dersal Contracts and our mission is to help other people to use an alternative method of smoking and enjoy the pleasures of using our electronic cigarette, without the dangers of traditional smoking. Our mission is to supply a top quality product with excellent customer service. To this end, we have refrained from supplying shops and stores, as we don’t want to lose the personal attention given to a prospect by an enthusiastic and experienced agent.

Our Motto
“Change your smoking habit to a non tobacco, no smoke alternative and enjoy the convenience of vaping”!!

 

 

New Website
our old website did us proud for almost 6 years, but we felt the time had come to upgrade and modernise. We also felt our SEO was under performing and we were losing sales from mobile users. This led to a new WordPress theme being built in June 2015 and then we added Woocommerce. This combination has given us better SEO, a fully mobile responsive website, better stock control and a simpler layout.

E-C-S Head Office details
Electronic-Cigarette-Suppliers is trading name for the e-cig division of Dersal Contracts. Banking details are those of Dersal Contracts.

Our office is based at Mindy Mews, Kay Road in Pietermaritzburg. We are an online business and only sell from our online webstore. We do not have any physical retail outlets and we do not supply any shops. Customers can not walk in to take a look or try out products. All sales online are completely automated and all relevant information, details, descriptions and images are shown on the website.

Sorry, but we have had to remove some details and phone numbers from this website due to abuse. The internet works 24 hours a day, so too does our website, our shopping cart, the banks and payment processors – but we don’t. People have been phoning at all hours and quite frankly we need a little family time and a bit of sleep. Nothing is so important or urgent that an enquiry can’t be made by e-mail. Please address all your queries to us by e-mail and we will get back to you within a couple of hours.

If we think we should give a customer our phone number and address, we will do so. Many webstores have had to remove their phone numbers and email addresses from their websites due to the prevalence of spam. We have dozens of phone calls and hundreds of e-mails every day from merchants, suppliers, factories etc mostly in China.

For those customers who prefer to pop in themselves or send a courier to collect from us, please note we will only be available from 1 pm to 4 pm from Monday to Thursday. If you cannot arrange collection between those times, then use the postal service.

Become A Reseller
We prefer to appoint few select distributors and agents who will abide by our policy and who want to learn about the product, in order to help the customer. People who use the E-C-S products themselves.

If you would like to be considered for appointment as a distributor or agent, contact us quickly!

ECS Newsletter
Users, resellers and agents please join our mailing list, to keep up to date. By being on the list, you will get notified of news, developments, price changes and other important news. It is intended for anyone – customers, agents, resellers, retailers and distributors, but if you are a private end user, feel free to join. These are not sent regularly, so you won’t be plagued by promotional mails. We only let you know of important issues. Simply fill in the form on our Home Page.

We hate spam and assure you that we will not give, sell or rent your information to any third party.