Making Payment

You are able to do a private EFT from your bank to ours, but this will take a while to clear. We will not process any order until the funds show on our bank statement. It is better to do your EFT payment through Payfast, as the funds clear almost immediately.

Remember, this is a 2 step process. First you transfer funds from your bank to a general Payfast holding account, in your name. At this stage we have not been paid. After the transfer, return to the Payfast window and click to say that you have completed payment. Only now will the funds be allocated to our Payfast account.

Steps to paying using Payfast

After adding items to your shopping basket, carefully check your basket. Select the mode of shipping. If satisfied, click “Proceed To Checkout”.

Check that all addresses and info are correct. If you haven’t logged in, do so. If you do not already have an account with ECS, complete this section.

 

When satisfied select “Payfast”. Click to say you have accepted the Terms & Conditions. Click “Place Order”

A Payfast window will open showing several methods of payment. At this stage the only options are EFT and Bitcoin. Click on “Instant EFT”.

Select your bank. ABSA, FNB, Standard and Nedbank are catered for. Unfortunately at this stage Capitec isn’t one of the compliant banks.

A notification will appear showing the Payfast account details.

Click “Log in to your bank”. This will open a new browser tab and Log in to your bank. Do not simply log in to your bank on the page you are viewing as you will then miss the next step. If you have not already created a new beneficiary for ECS, do so using the given details.

If you will be buying regularly from E-C-S, then rather set up a beneficiary in your payments section, rather than a once off payment. Next time you want to pay, the beneficiary and details will be there for you. You will only need to change the amount and maybe the invoice number for your own records.

Use the long reference numbers as shown in the Payfast window as a reference and not the invoice number. Just click where it says copy and paste into your bank reference box.

If you have already done this, go ahead and pay the amount across to the Payfast account (Once this beneficiary has been created, it will remain in your banking payment section and the Payfast account and reference number will always be the same).

Once you have made payment, go back to the Payfast page you left open and click “I Have Completed Payment”.

 

This last step is very important. The payment process consists of 2 steps. First you transfer money from your bank into the Payfast holding account. At this stage you have not paid anybody as those funds are still yours in an e-wallet. You need to allocate the funds to our Payfast account.

Once this is done Payfast will process and clear your payment. Within a few minutes both you and ECS will receive an email confirming a successful payment. If you do not receive this confirmation, something has gone wrong. Only once we have received this e-mail from Payfast will your order be processed and packed.

If you still need more help, watch this YouTube tutorial:

 

 

Please also note that if you choose to make an EFT payment directly from your bank to ours, but then we will have to wait until we see those funds in our bank account. This can take a couple of days. No order will be processed and packed without this confirmation of payment. Due to previous fraudulent behaviour we do not accept an e-mail, SMS or fax as proof of payment.

About Payfast

PayFast is a payments processing service for South Africans and South African websites. We enable easy, secure and instant transfer of money between online buyers and sellers.

Instant EFT enables buyers to make payments with traditional internet banking with SA’s four biggest banks. The electronic funds transfer (EFT) gets verified instantly. No two day waiting period, no proof of payment required and no disclosing of financial information.

Instant EFT is PayFast’s patented, revolutionary method of completing online purchases by making an internet banking transfer (EFT) which gets instantly verified. There is no two day wait, you don’t need to send in proof of payment and it can be used with South Africa’s four biggest banks: ABSA, FNB, Nedbank and Standard Bank. Instant EFT puts you in touch with the large number of online shoppers without credit cards but with access to internet banking.

See the slideshow on the right for more information on this unique payment method.

Benefits:
Clears immediately; no two day wait
No proof of payment required
No delays during checkout
Works on all browsers and platforms

Credit Cards no longer accepted

Please note that all credit card companies around the world have tightened up on their security. They recently met and categorised certain business sectors into risk factors. While we don’t see why, electronic cigarette vendors (electronic cigarettes, vaping hardware, e-liquids etc were described as “High Risk”. We understand that it could be considered risky for the e-cig businesses to buy from China, but why would it be risky for a customer to buy supplies from a local online vendor?

Anyway, this is the new ruling and card processing companies such as Payfast can no longer accept credit card payments.

Read more about Payfast’s instruction here: Suspension Of Card Processing Services for the e-cig industry

Payfast states “Compliance has become a very important part of our operation and had to become very mindful of the rules, regulations and requirements of various bodies governing our operation including PASA, SARB, our partner banks and the card associations (VISA, Mastercard).

The sale of Tobacco and Tobacco products online in South Africa is actually illegal. The view on e-cigarettes was not quite as clear,with them not strictly speaking being tobacco products.

This has been further clarified recently however, such as they are now considered to fall under the same legislation by the card associations and banks and more than likely soon by SA law as well.

This, unfortunately, means that we cannot support the sale of tobacco, tobacco products or e-cigarettes and their liquids going forward. This also includes any accessories directly related to smoking (hookah’s, hubbly bubbly’s etc”.)