NO ORDERS WILL BE PROCESSED AND DISPATCHED WITHOUT PROOF OF PAYMENT!
During Covid-19 Lockdown regulations E-C-S can not sell any nicotine products. We have removed all e-liquids which are nicotine based and replaced them with CBD vape juices instead. All items sold by us during this lockdown period are sold on the understanding that the buyer will use them only with CBD and not nicotine. To this end we have compelled each buyer of vaping devices to also buy at least one bottle of CBD vape juice. We can not be held responsible if that buyer chooses to use our products with nicotine based e-liquids. Dry Herb Vapourisers can only be used with dry herbs, so the compulsory purchase of a bottle of CBD vape juice is not necessary.
You must be over 18 to buy nicotine products. No refunds and no returns. Best form of payment is to use Payfast. They clear the payment and advise us immediately.
For private EFT payments, we need to wait until the amount is credited to our account. Our banking details are: Account Name: Dersal Contracts Bank: ABSA Type : Business (Transmission) Branch : Hayfields Code: 630125 or 632005 for online transactions Account Number : 4046183389
PROOF OF PAYMENT: Please note that payments through PAYFAST are cleared and reflected almost immediately. Performing your own EFTs takes a while to show up on our account. Use the immediate clearance option when making your EFT payment.
Note we do not claim that our products are safe and healthy and help to quit smoking. Our products are for recreational purposes only. They are easier and more convenient to use as an alternative to tobacco smoking. Customers use these products entirely at their own risk. Only to be used by already established smokers.
With regards to possible delays in the postal system, please note we act on your behalf. We hand the parcel over to the relevant authority as chosen by you and we receive a receipt and tracking number for it. Once we have the receipt we are not responsible for the delivery. If there are delays or losses, you must contact the assigned services. We are not liable.
COURIER: Please note we offer an overnight delivery service with Aramex Couriers. This costs R120, but is on special for only R90. Aramex only work normal working weekdays. Only orders paid, processed and packed by 10 am will be dispatched that day. Anything else will only be sent the next working day.
Faulty hardware reported to us within a week could be replaced, but NO consumable items will be replaced or credited under any circumstances. You agree to the terms of the warranty as outlined under Customer Service. Other claims have to be referred to our suppliers.
Please read our Customer Satisfaction and Returns pages.
Electronic Cigarette Suppliers has the right to lock an account and to bar any customer who does not abide by the T&C.