Thanks for your purchase. Are you familiar with our Terms Of Service?

Have you acquainted yourself with the Returns Policy, Shipping, Privacy Policy, Warranty Conditions etc? You need to accept these terms in order to complete your purchase. All these terms can be seen from the menus at the bottom of the website pages.

You agree that you are over 18 years of age. It is illegal for minors under 18 to purchase our alternative smoking products because they contain nicotine.

Payments should preferably be made through Payfast
Payfast clears all payments and advises us almost immediately. Payfast clear payments from EFT, or Bitcoin and e-wallet. If you choose not to use Payfast and do your own private EFT payment, please ask for immediate clearance. We will not process an order until the funds show up on our bank statement.

Faulty hardware must be reported in the first week after purchase. We try to test each product before dispatch, but some items are sealed. No consumable items will be exchanged, credited or refunded under any circumstances.

Please note: 

The new range of products are held in Johannesburg and shipped from there.

Stocks are updated every second day, but we are not always aware of sales through other agents or stockists. We try our best to show accurate stock levels, but there are times that items are sold out and we haven’t yet been given the updates.

In these cases we will advise the customer and suggest an alternative device.

We are not intentionally inconveniencing our customers, but these things do happen.


Please note: Your order will only be shipped after the payment reflects on our statement. Once we have handed the parcel in at the Post Office, or Courier and received a receipt we will give you the tracking number. We are no longer responsible for the parcel and cannot be held liable. Your claim is with the specified delivery service provider.

Orders paid, processed and packed by 10am will be dispatched the same day. Anything else will only go the next working day. Shippers only work normal working weekdays.

We send the parcel to your door with a courier. This is an overnight service to all major centres. It could take a little longer to more remote areas. Very often they don’t make our 10am cut-off and then delivery will be a day later.

Please note: Shipping costs include packaging, postage and VAT, but not insurance. All orders received before 10 am will be shipped that day, as long as they are paid, processed, packed and collected by the deadline. Orders completed after 10 am will only be shipped the following day. Any orders placed over the weekend or on a public holiday, will only be shipped the next working day.

Note these delivery services do not work on weekends or public holidays.

We will not be held responsible for late or lost deliveries. We will pack your parcel and pay the relevant party for the delivery costs, but once we have handed the parcel over to the Post Office, or courier service and we have a receipt for our payment, we are no longer liable. We will send you the parcel reference/tracking number, but this is the end of our responsibility. You can enquire with the delivery service as to the whereabouts of your parcel. As long as we have proof of handing the parcel over, we can and will not pursue the matter any longer. It will be deemed to have been successfully shipped to you.

Anti Spam Policy:
Certain information is collected on this website, for the express purpose of administrative records, shipping, banking, purchasing etc. None of this information gathered by Electronic Cigarette Suppliers will be shared with or sold to any third party. Obviously certain information must be shared with the relevant payment gateways, courier companies and banking institutions, to complete the purchase procedure. Although unintentional, if one of these entities leak any confidential information, Electronic Cigarette Suppliers can not and will not be held liable in any way whatsoever.

Likewise, we ask you the user, to refrain from harvesting and abusing e-mail addresses and telephone numbers listed on our website for any other purpose than for dealing with appropriate matters between yourself and Electronic Cigarette Suppliers. Any abuse of these addresses and numbers, especially e-mail addresses will be deemed to be in contravention of our policies and terms and conditions and the necessary actions can and will be taken.

All trademarks, service marks and trade names of Electronic Cigarette Suppliers used on the website are trademarks or deemed to be registered trademarks of Electronic Cigarette Suppliers.

This website and the materials and products on this website are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Electronic Cigarette Suppliers and or the holding company or any associated group disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Electronic Cigarette Suppliers does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available, are free of viruses or other harmful components. Electronic Cigarette Suppliers does not make any warranties or representations regarding the use of the materials on this site, in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some countries do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability:
Electronic Cigarette Suppliers shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this website or the performance of the products, even if Electronic Cigarette Suppliers has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors:
In the event that an Electronic Cigarette Suppliers product is mistakenly listed at an incorrect price, Electronic Cigarette Store reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. Electronic Cigarette Suppliers reserves the right to refuse or cancel any such orders, whether or not the order has been confirmed and your credit card or bank account charged. If your credit card or bank account has already been charged for the purchase and your order is cancelled, Electronic Cigarette Suppliers shall issue a credit to your credit card account or bank account, in the amount of the incorrect price.

Term Termination:
These terms and conditions are applicable to you, upon your accessing the website and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Electronic Cigarette Suppliers without notice, at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Electronic Cigarette Suppliers may deliver notice to you by means of e-mail, a general notice on the site, or by any other reliable method, to the address you have provided to Electronic Cigarette Suppliers.

Your use of this website shall be governed in all respects by the laws of the South Africa, without regard to choice of law provisions and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding, directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Electronic Cigarette Suppliers products) shall be in Pietermaritzburg, KwaZulu-Natal. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Electronic Cigarette Suppliers products) must be commenced within one (1) year after the claim or cause of action arises. Electronic Cigarette Suppliers failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Electronic Cigarette Suppliers may assign its rights and duties under this Agreement, to any party at any time, without notice to you.

Use of Site:
Harassment in any manner or form on the website, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an Electronic Cigarette Suppliers or other authorized agent, distributor, employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the website any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.

Participation Disclaimer:
Electronic Cigarette Suppliers does not and cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Electronic Cigarette Suppliers is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Electronic Cigarette Suppliers reserves the right to block or remove communications or materials that it determines to be:
(a) abusive, defamatory, or obscene,
(b) fraudulent, deceptive, or misleading,
(c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Electronic Cigarette Suppliers in its sole discretion.

You agree to indemnify, defend, and hold harmless Electronic Cigarette Suppliers, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the website using your Internet account.

Third-Party Links:
In an attempt to provide increased value to our visitors, Electronic Cigarette Suppliers may link to sites operated by third parties. However, even if the third party is affiliated with Electronic Cigarette Suppliers, then Electronic Cigarette Suppliers has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Electronic Cigarette Suppliers. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Electronic Cigarette Suppliers seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including broken links).

Content and Usage Disclaimer:
The E-C-S electronic cigarette is intended as an alternative to smoking tobacco. Preliminary tests indicate that many of the harmful substances, that are a part of tobacco smoke, are not present in the vapour produced by the E-C-S electronic cigarette. While we can not claim, at this time, that they are definitely a completely safe alternative to smoking, we do know that the vapour is devoid of tar, carbon monoxide, and many other harmful ingredients. All information on this website, whether original or copied content, was to our knowledge accurate and is made available to the public in good faith. We do not knowingly intend to mislead anybody.

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All Rights Reserved Worldwide.