Thanks for your purchase. Are you familiar with our Terms Of Service?
You agree that you are over 18 years of age. It is illegal for minors under 18 to purchase our alternative smoking products because they contain nicotine.
Payments should preferably be made through Payfast
Payfast clears all payments and advises us almost immediately. Payfast clear payments from EFT, or Bitcoin and e-wallet. If you choose not to use Payfast and do your own private EFT payment, please ask for immediate clearance. We will not process an order until the funds show up on our bank statement.
Faulty hardware must be reported in the first week after purchase. We try to test each product before dispatch, but some items are sealed. No consumable items will be exchanged, credited or refunded under any circumstances.
We want to offer the best possible service to our customers, so if you have questions or problems, please contact us.
The best possible advertising is word of mouth and we would like you to enthusiastically recommend us. You won’t do this if you are not completely happy, so we make it a priority to make you happy.
We are available to our customers. Please feel free to contact us regarding any query or complaint you may have. Best is e-mail, so that all the details can be given and we have a record of the conversation and any prices quoted. Phone is not always convenient.
The new range of products are held in Johannesburg and shipped from there.
Stocks are updated every second day, but we are not always aware of sales through other agents or stockists. We try our best to show accurate stock levels, but there are times that items are sold out and we haven’t yet been given the updates.
In these cases we will advise the customer ad suggest an alternative device.
We are not intentionally inconveniencing our customers, but these things do happen.
We have 3 guarantees in place:
1) 3 Month Product Warranty:
All E-C-S electronic cigarette Starter Packs are covered by a 3 month manufacturers warranty. This applies only to the AC charger and the USB charger. Batteries are covered as well, but we need to be notified within 7 days of any faulty unit. Either a battery works or it doesn’t. We charge and test all batteries before dispatch, but like a light bulb, they are prone to failure. Don’t always blame the battery, check the charger, cable, tank first. Also make sure the battery is kept clean inside the thread area as bad contact or excess juice can cause problems.
Note: Consumables such as cartomisers and e-liquids are not covered by our warranty and we will not allow the return of these items, unless the incorrect item was sent to you by us, if this does happens we will pay for all postage fees involved in getting the product back and returned to you.
Please see below for reasons that our warranty my become null and void.
1) modification, alteration, repair or service of this product by any persons or company other than Electronic Cigarette Suppliers and their suppliers
2) damage to, physical abuse to, or misuse of the product, or operation thereof in a manner inconsistent with the use indicated in the instructions
3) any use of the product other than that for which it was intended.
4) Poor maintenance
We will inspect the device and can call for a third party opinion. The outcome is final and no further action will be taken.
Subject to the above warranty, in the event that your E-C-S electronic cigarette device fails to operate satisfactorily, please follow our Returns process.
2) Our 30 Day Money Back Guarantee:
All our products carry a 30 day money back guarantee. The money back guarantee only applies to unused products, in mint condition and in the original packing. If you have received an unwanted E-C-S Electronic cigarette Pack and you have not used it, you can send it back for exchange, or for credit. Please follow our Returns procedure.
Note: Opened products especially consumables such as cartridges and liquid refill bottles are NOT covered by our 30 day money back guarantee and we will not allow the return of these items, unless the incorrect item was sent to you by us and the packaging is not opened. If it was our fault, we will pay for all postage fees involved in getting the product back to us and the correct one returned to you.
3) Our 10 Day 100% Satisfaction Guarantee:
This allows you to cancel an order. This applies only to starter packs. If you have bought an E-C-S electronic cigarette starter pack from us and you have now changed your mind, you can cancel the order. If the parcel has already been dispatched, you may return it to us for a full refund, provided you send it back to us within 10 days of receipt (at your cost). We will not accept any opened or used products and we will not refund you if you miss the 10 day deadline since the date of purchase. If you wish to send a package back, please follow our Returns procedure. Please note that we do not refund opened packs or delivery and postage fees. We only refund the price paid for the product. You will need to send proof of paymemnt and date of purchase. See the returns procedure.
If a battery or charger is faulty, speak to the agent or reseller that you bought it from. If this is not possible, contact us at Head Office. In order that we accept returns, you will first need to do complete an RMA request. To do this, you must send us an email, with all relevant details.
Please send the parcel by registered mail (your cost), as we will not have any way of knowing were the parcel may be, should it go missing in the post. Should you have any questions regarding our Product Return Policy, you can contact us.
If we agree to replace or repair the item, it will be included in your next parcel. We are not liable for postage costs, either to us or back to you.
If you are not sure of anything, contact us by e-mail, by using the “Contact Us” Link at the bottom of the webpages.
You can always ask for the tracking number. Simply e-mail us, by using the link above. The goods will be delivered to the nearest South African Post Office and they will advise the addressee that the parcel is ready for collection.
Please note: Your order will only be shipped after the payment reflects on our statement. Once we have handed the parcel in at the Post Office, or Courier and received a receipt we will give you the tracking number. We are no longer responsible for the parcel and cannot be held liable. Your claim is with the specified delivery service provider.
Orders paid, processed and packed by 10am will be dispatched the same day. Anything else will only go the next working day. Shippers only work normal working weekdays.
You can choose the type of shipping:
1) We send the parcel to your door with a courier. This is an overnight service to all major centres. It could take a little longer to more remote areas. Very often they don’t make our 10am cut-off and then delivery will be a day later.
2) If you are in no great hurry and want to save delivery costs, we offer the normal Economy Parcel Post, which can take as long as 5 working days. You will collect your parcel from your local Post Office.
3) If you live close by and wish to collect from us, please select the collect option. Orders must still be placed online and paid with Payfast. Once the order has been processed, we will notify you that it is ready for collection.
Please note: Shipping costs include packaging, postage and VAT, but not insurance. All orders received before 10 am will be shipped that day, as long as they are paid, processed, packed and collected by the deadline. Orders completed after 10 am will only be shipped the following day. Any orders placed over the weekend or on a public holiday, will only be shipped the next working day.
Note these delivery services do not work on weekends or public holidays.
We will not be held responsible for late or lost deliveries. We will pack your parcel and pay the relevant party for the delivery costs, but once we have handed the parcel over to the Post Office, or courier service and we have a receipt for our payment, we are no longer liable. We will send you the parcel reference/tracking number, but this is the end of our responsibility. You can enquire with the delivery service as to the whereabouts of your parcel. As long as we have proof of handing the parcel over, we can and will not pursue the matter any longer. It will be deemed to have been successfully shipped to you.
Electronic Cigarette Suppliers Bank Details
Note: Electronic Cigarette Suppliers are a Part of Dersal Contracts.
Banking details are those of Dersal Contracts.
Account Name: Dersal Contracts
Type : Business (Transmission)
Branch : Hayfields Code: 630125
Account Number : 4046183389
VAT Number: We have de-registered.
When doing a direct EFT, please ask for immediate payment clearance. Any order not paid for within 24 hours will be cancelled. We will only process an order once we have confirmation fro Payfast or until the funds show on our bank statement.
All of the content on this site, including but not limited to text, graphics or code, is copyrighted as a collective work under the South African and other copyright laws, and is the property of Electronic Cigarette Suppliers. The collective work includes works that are licensed to Electronic Cigarette Suppliers.
Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Electronic Cigarette Suppliers, or for authorised agents and representatives of Electronic Cigarette Suppliers for the purpose of informing the public and promotion of Electronic Cigarette Suppliers. You may display and subject to any expressly stated restrictions, or limitations relating to specific material, download or print portions of the material from the different areas of the site, solely for your own non-commercial use. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized in writing by Electronic Cigarette Suppliers. You further agree not to change or delete any proprietary notices from materials downloaded or copied from the site, or to misrpresent Electronic Cigarette Suppliers.
Electronic Cigarette Suppliers and derivatives such as Electronic-Cigarette-Suppliers, electronic-cigarette-suppliers, Electronic-Cigaette-Store, electronic-cigarette-store, Dersalsites, Dersal and others are registered domains and trading names owned by Dersal Contracts. The holding company is a legitimate South African business and reistered with SARS and VAT. The banking details are those of Dersal Contracts. For the purpose of this page, all of these companies, trading names, domains etc are herein after referred to by the use and inference of the trading name Electronic Cigarette Suppliers.
Anti Spam Policy:
Certain information is collected on this website, for the express purpose of administrative records, shipping, banking, purchasing etc. None of this information gathered by Electronic Cigarette Suppliers will be shared with or sold to any third party. Obviously certain information must be shared with the relevant payment gateways, courier companies and banking institutions, to complete the purchase procedure. Although unintentional, if one of these entities leak any confidential information, Electronic Cigarette Suppliers can not and will not be held liable in any way whatsoever.
Likewise, we ask you the user, to refrain from harvesting and abusing e-mail addresses and telephone numbers listed on our website for any other purpose than for dealing with appropriate matters between yourself and Electronic Cigarette Suppliers. Any abuse of these addresses and numbers, especially e-mail adresses will be deemedto be in contravention of our policies and terms and conditions and the necessary actions can and will be taken.
All trademarks, service marks and trade names of Electronic Cigarette Suppliers used on the website are trademarks or deemed to be registered trademarks of Electronic Cigarette Suppliers.
This website and the materials and products on this website are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Electronic Cigarette Suppliers and or the holding company or any associated group disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Electronic Cigarette Suppliers does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available, are free of viruses or other harmful components. Electronic Cigarette Suppliers does not make any warrantees or representations regarding the use of the materials on this site, in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some countries do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability:
Electronic Cigarette Suppliers shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this website or the performance of the products, even if Electronic Cigarette Suppliers has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that an Electronic Cigarette Suppliers product is mistakenly listed at an incorrect price, Electronic Cigarette Store reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. Electronic Cigarette Suppliers reserves the right to refuse or cancel any such orders, whether or not the order has been confirmed and your credit card or bank account charged. If your credit card or bank account has already been charged for the purchase and your order is cancelled, Electronic Cigarette Suppliers shall issue a credit to your credit card account or bank account, in the amount of the incorrect price.
These terms and conditions are applicable to you, upon your accessing the website and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Electronic Cigarette Suppliers without notice, at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Electronic Cigarette Suppliers may deliver notice to you by means of e-mail, a general notice on the site, or by any other reliable method, to the address you have provided to Electronic Cigarette Suppliers.
Your use of this website shall be governed in all respects by the laws of the South Africa, without regard to choice of law provisions and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding, directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Electronic Cigarette Suppliers products) shall be in Pietermaritzburg, KwaZulu-Natal. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Electronic Cigarette Suppliers products) must be commenced within one (1) year after the claim or cause of action arises. Electronic Cigarette Suppliers failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Electronic Cigarette Suppliers may assign its rights and duties under this Agreement, to any party at any time, without notice to you.
Use of Site:
Harassment in any manner or form on the website, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an Electronic Cigarette Supliers or other authorised agent, distributor, employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the website any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.
Electronic Cigarette Suppliers does not and cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Electronic Cigarette Suppliers is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Electronic Cigarette Suppliers reserves the right to block or remove communications or materials that it determines to be:
(a) abusive, defamatory, or obscene,
(b) fraudulent, deceptive, or misleading,
(c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Electronic Cigarette Suppliers in its sole discretion.
You agree to indemnify, defend, and hold harmless Electronic Cigarette Suppliers, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the website using your Internet account.
In an attempt to provide increased value to our visitors, Electronic Cigarette Suppliers may link to sites operated by third parties. However, even if the third party is affiliated with Electronic Cigarette Suppliers, then Electronic Cigarette Suppliers has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Electronic Cigarette Suppliers. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Electronic Cigarette Suppliers seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including broken links).
Content and Usage Disclaimer:
The E-C-S electronic cigarette is intended as an alternative to smoking tobacco. Preliminary tests indicate that many of the harmful substances, that are a part of tobacco smoke, are not present in the vapour produced by the E-C-S electronic cigarette. While we can not claim, at this time, that they are definitely a completely safe alternative to smoking, we do know that the vapour is devoid of tar, carbon monoxide, and many other harmful ingredients. All information on this website, whether original or copied content, was to our knowledge accurate and is made available to the public in good faith. We do not knowingly intend to mislead anybody.
Note: Copyright 2009 – 2018 Electronic Cigarette Suppliers, ALL RIGHTS RESERVED.